Warranty Policy

Warranties

(a) The Company guarantees the quality of gold or platinum and the authenticity of the gemstones used as stated on the Client’s Order Confirmation or sales receipt and warrants that the newly manufactured item is free of a manufacturing defect as outlined in 10 (d) of the Terms and Conditions of Sale. This limited guarantee applies only to items manufactured by the Company, using stock or custom designs, and using only components provided by the Company. The Company strongly suggests that any item manufactured by the Company be cleaned, adjusted or repaired only by the Company. ANY ITEM ENTRUSTED TO ANY UNAUTHORIZED PARTY FOR CLEANING, ADJUSTMENT, REPAIR, ETC. VOIDS THIS WARRANTY.

(b) THIS GUARANTEE DOES NOT COVER ANY DAMAGE DUE TO NEGLIGENCE OR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGE, OR NORMAL WEAR AND TEAR. THE COMPANY MAKES NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILITY AND COMPLETENESS OF INFORMATION PLACED ON THE WEBSITE, IN ADVERTISING OR DISTRIBUTED VIA TELEPHONE. THE COMPANY DOES NOT WARRANT THAT THE DESCRIPTIONS, PHOTOGRAPHS, OR GRAPHICAL REPRESENTATIONS OF THE COMPANY PRODUCTS DISPLAYED ON THE WEBSITE OR IN A CATALOG IS ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. THE CLIENT’S SOLE REMEDY IN THE EVENT OF ANY SUCH ERROR IS TO RETURN THE PRODUCT AS SET FORTH IN THE RETURN POLICY. NO RETURNS WILL BE ACCEPTED AFTER THIRTY (30) DAYS.

(c) Warranty Claims. If a Client receives an item which the Client believes to be defective, the Client agrees to contact the Company and proceed under the conditions outlined in Paragraph 10(d) herein.

(d) Routine Maintenance. Routine maintenance of items manufactured or sold by the Company will be needed and is not covered under this guarantee. The Client is responsible for the cost of routine maintenance, including, but not limited to: prong repair and/or replacement; new clasps; restringing; ring shank replacement; broken or lost stones; worn and thinned metal; basic wear and tear.

(e) Cleaning and Inspection. The Company will clean, inspect, adjust as necessary (minor adjustments only), and in some cases (at the sole discretion of the Company), polish and refinish items manufactured by the Company at no charge, if the item in question is presented by the original owner. The Company strongly suggests that Clients schedule an annual visit to the Company to keep their items in the best possible condition. If adjustments or repairs are suggested by the Company at the time of cleaning and inspection, the Company will prepare an estimate to perform such adjustments or repairs. Those adjustments and repairs that a Client declines are noted and the Company will not be responsible for future damage to or loss of the item in question due to suggested, but not performed, adjustments and/or repairs. In some cases, items cleaned and inspected by the Company will not receive any recommendation for repair or adjustment. This is no way guarantees that future damage will not occur, or that repairs will not be needed in the future.